Care Coordinator Job Description

Care Coordinator Job Description

Here at occy, we’re committed to helping you with every aspect of the hiring process; that’s why we’ve created a range of resources to help you along the way. This Care Coordinator job description will provide an overview of the role as well as a guide to creating successful, engaging job adverts.

Table of Contents

What is a Care Coordinator?

A Care Coordinator works with patients, families, and a range of healthcare professionals to assess a patient’s needs. They also create care plans and ensure the necessary support, treatment, and services are provided. As part of the role, they regularly assess progress and the services provided to ensure effective care is being delivered. The Care Coordinator ensure care plans are followed, advocates for patients, and maintains consistent records and communication throughout.

Main Responsibilities of a Care Coordinator

Qualifications and Soft Skills

The knowledge and qualifications required for a Care Coordinator vary depending on the role. Some positions require a deeper or specialist knowledge in some areas, such as rehabilitation, palliative care, aged care, etc. In all cases, Care Coordinators need to be caring and empathetic, with excellent communication and organisational skills and consistent attention to detail. Care Coordinator job descriptions commonly list the following as requirements:

Roles requiring more experience may also list the following:


Average Salary 

In June 2024, the average advertised salary for a Care Coordinator in the UK is £26,064. This can fluctuate depending on experience and location. In London, the average is £30,000, whereas in Liverpool, it drops slightly below the UK average to £23,524.

Including a clear salary range guarantees an increase in application numbers by placing the advert in more candidate search result lists. Many job seekers will use job board filters to remove jobs not advertising pay information from their search result list. Clearly displaying a competitive salary demonstrates a transparent communication culture. It also reduces the likelihood of candidates withdrawing at a later stage if the pay doesn’t meet their expectations.

Similar Job Titles Associated with the Role

To make sure your advert reaches the most qualified candidates, include job titles for similar roles that require transferable skills and experience in your Care Coordinator job description and adverts. This helps paint a complete picture of your ideal candidate. Similar job titles for this role include Care Manager, Service Coordinator, Patient Care Coordinator, Case Manager, and Case Coordinator.

What are the Current Challenges When Hiring Care Coordinators?

  • High Demand and Candidate Shortage: There is an increasing demand for Care Coordinators and care staff across the sector. This is due to an ageing population and the prevalence of chronic conditions. The result of which has led to a high demand for qualified candidates and a shortage of job seekers with the right level of experience and qualifications.
  • Skills and Qualifications: To be successful as a Care Coordinator, candidates need a specific combination of clinical or administration experience. Also they must have strong interpersonal and communication skills. Finding candidates with the right combination of soft skills and industry experience can be difficult.
  • Technological Proficiency: Advancements in technology have led to regular updates in processes in the industry. This includes electronic health records (EHRs). Finding candidates who are proficient in the technology used by the company can be difficult.  Offering training can be advantageous to the company and valuable experience to the candidate who gets the job.
  • Limited Resources: Healthcare providers often have a limited budget and resources to work with and may find it hard to compete with the salaries offered by other companies. This can decrease the number of applications received for the role.
  • Cost of qualifications and screening: The cost of Enhanced DBS checks and the qualifications often required for the role can deter candidates from starting or resuming a career in the industry. Where possible, offer training, funding, and career progression opportunities to combat this perception.

What is the Difference Between a Job Description and a Job Advert?

We hope this Care Coordinator job description has given you some valuable insights into what to include in your own job descriptions and adverts, but before you go, let us set you up for success by explaining the difference between a job description and a job advert, and why knowing the difference can have a massive impact on advert performance.

A job description gives you in-depth and comprehensive details about a role – what it involves, who you’ll report to, and all the tasks you’ll be tackling. It’s a go-to guide for understanding the ins and outs of a job.

A job advert, on the other hand, is your chance to sell the role to potential candidates. It’s all about getting them excited and interested. So, you highlight the must-have qualifications, sum up the main responsibilities, and showcase what makes your role stand out by listing company benefits and more about the company culture. The trick is to keep it short, sweet, and focused on the good stuff.

If you’d like more guidance on creating adverts that stand out from the crowd, check out our Job Advert Writing Checklist. If you’d like to know more, we also offer a range of tools designed to enhance the candidate attraction process and streamline your time to hire. Take a look now and discover our proven methods that have increased application numbers by 35%.

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